Reviews

Thank you!

Kristian, thank you for the honest feedback. We are glad the BMW oil change went well. On the exhaust and the classic car work, we completely understand that our pricing may not have been the right fit for those specific jobs, and we appreciate you giving us the opportunity. Some specialty repairs on older vehicles require more time and sourcing than a standard job, and we always want to be upfront about that rather than underquote and underdeliver. We are sorry if it came across the wrong way. If you ever want to talk through any of those items in more detail, we are happy to have that conversation. We appreciate your time and your honesty.

Janet, thank you for sharing this and we are sorry for the frustration. Missing the air filter change after you asked for it twice, especially across two visits, is not the experience we want anyone to have and we take that seriously. We also hear your concern about the transmission service intervals and we understand why seeing those receipts side by side raised a flag. We would really like the chance to look into both of these with you directly. Please feel free to give us a call so we can review your service history and make sure everything going forward is handled with the care and communication you deserve. We value your trust and we want to earn it back.

You were never charged for a blinker, you were only charged for the testing to tell you that your needed you blinker replaced. Your oil cap was deteriorated to the point where it would not stay in place. We put a new one on for you, being white has nothing to do with this as we have employees of all color. Hope you have a better day and are able find some love for the people trying to help you.

Teresa, thank you so much for trusting us with your vehicle, especially after making the trip from five hours away! We are really glad we could diagnose the fuel sensor issue and get the part replaced the same day so you could get back on the road. That said, we are sorry to hear the car struggled climbing Monarch Pass and we appreciate you sharing the full picture. You are right that the engine's shared architecture with Volvo can make sourcing the right parts a bit of a puzzle, and we hope the local Land Rover shop is able to dial it in completely for you. It was a pleasure having you in and we appreciate the kind words and the recommendation. Safe travels and please do not hesitate to reach out if there is anything else we can help with!

We are sorry you feel this way. Your vehicle was towed into our shop not running at all. We agreed on the price and you approved the repairs. Your vehicle was running and driving when you were contacted to pick up the vehicle. Once payment was brought up you were unable to afford the price that we had agreed upon. We were able to help you get financing to cover the rest of your bill and let you leave with your vehicle. Sorry that our service was not up to your expectations, we hope you have a great day.

Thank you, Craig, for your fantastic review! We’re glad we could help when you needed us. We truly appreciate your recommendation and look forward to assisting you with your future tire and automotive maintenance needs.

Thank you, Elizabeth, for taking the time to share your experience! We’re delighted that you were satisfied with the work completed on your Toyota. We appreciate your trust and look forward to welcoming you back for all your future maintenance needs.