Dropped off vehicle for maintenance, oil change at 8:30 am. Expected to be called within a few hours. Finally I called at 12:30. Was told it was up on lift. My dog was in half-day dog care, I had to pick her up by 1:30, which I had told them. I didn't get my vehicle back until after 2 pm, so incurred late fee at day care. Not happy it took so long.